This morning it was a whopping 55°F outside, and I decided to take the motorcycle to work. On my way in, there is a street that is generally about 5°F cooler than the rest of the trip. It was kind of chilly, but I managed my way in without gloves, hat, or even a zipped jacket. I will ride the motorcycle to work, year-round as long as it is dry, and I guess my brain does get cold in December through March being that I don’t wear a hat or full face helmet. Little did I think about how this can actually affect the human brain.
Quickly after my arrival to the office I fired up Outlook to check my email. I noticed I got an email from “Me”. Normally, if I don’t see a name, I just delete it, but the subject line started off with something else that grasped my attention. Actually, I’ll just post the screenshot, and the proceeding instant messages:
There are 4 things here that when combined simply infuriated me.
- When sending email, you should really put your name in there instead of a pronoun. Even just first name, or better, firstname and last initial, or even better… [gasp] your whole name. Otherwise, people are likely to delete it without reading, if it makes it through a spam filter.
- A subject line is intended for a subject only, not the whole message.
- The message body is for details of your message. In the event of an IT issue, this would be where to put error messages, and detailing when the errors occur.
- Wow! Thank you very much for the pertinent response!
An example of how this email could have been composed better:
From: Dustin email@example.com
Subject: Remote Access Problem
Message: Good Morning Dustin, I am having some difficulty with remote access to my PC. The VPN client remains connected, however I am getting the following error when attempting to connect to [computername] with Remote Desktop Connection: “This computer can’t connect to the remote computer”
Those three sentences would pinpoint me exactly where I need to go to resolve the issue, in this event, the remote computer in standby/hibernation. But instead, people neglect to include the actual details of the problem, thus causing themselves and me more frustration because… well I do not know why. Maybe Laziness? Stupidity? or Both?
I guess expecting details for problems is just too much to ask.